• Applying for ADA Paratransit Service

    • Applying For ADA Paratransit Service:

      If you have a disability or health condition that prevents you from using a RTA or PACE bus or the RTA "L" train service, applying for ADA Paratransit Service is as easy as: 


      1. Call Us 
      First call the RTA's ADA Paratransit Program and ask them to mail you an ADA Paratransit Application. 


      Just call: 312 663 4357 
      TTY: 312 913 3122 
      Monday through Friday 8:30am until 5:00pm.


      If you have questions about the application form call teh ADA Paratransit Program for assistance. If you need help filling out the form, you can get assistance at your interview. 


      2. Interview 
      After you fill out as much of the application as you can, call the RTA's Paratransit Certification Program at:
      312 663 4357 TTY: 312 913 3122 to set up an interview at one of our 5 Interview and Assessment Sites. Bring the ADA Paratransit Application form and a photo ID with you to the interview. You may also bring additional information about your disability or health condition if you wish, but this is not necessary. 


      At the interview, we well review the application form with you & help complete it if necessary. After the interview, we may ask you to take a "mock" bus ride. It will take about 30-45 minutes and will give us a better idea of your travel abilities and limitations. You may have to go outside, so please dress for the weather. 


      3. Decision
      You will be notified of your eligibility by letter within 21 days after the interview and assessment are completed.
      If a decision is not made within 21 days, we will provide you with ADA Paratransit Service until the final decision is made. 


      If you are eligible for ADA Paratransit Service for some or all of your travels, you will receive a Certification Guide with information about how to use the service and a photo ID card.


      If we determine that you are unable to use fixed route buses and "L" train service for some or all of your trips, we will notify you of the exact reasons for this and tell you how to appeal the decision.